Privacy Policy

Tablos ("we," "our," or "us") operates the Tablos mobile application and the website located at tablos.app (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of the Service.

1. Information We Collect

1.1 Personal Information You Provide

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Payment information (processed securely by our payment provider)
• Delivery or table information
• Any other information you voluntarily provide

1.2 Information Collected Automatically

When you access the Service, we may automatically collect:

• Device type, operating system, and unique device identifiers
• IP address and approximate location
• Browser type and version
• App usage data and interaction patterns
• Crash reports and performance data
• Referring URLs and pages visited

1.3 Information from Third Parties

We may receive information about you from third-party services you use to sign in (e.g., Apple Sign-In, Google Sign-In), payment processors, and analytics providers.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process and fulfill your orders
• Process payments securely
• Send you order confirmations, receipts, and updates
• Communicate with you about your account or the Service
• Personalize and improve your experience
• Analyze usage trends and optimize performance
• Detect, prevent, and address fraud or technical issues
• Comply with legal obligations
• Send promotional communications (with your consent)

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 With Restaurant Partners

When you place an order, we share relevant order details (such as your name and order items) with the restaurant or venue to fulfill your order.

3.2 With Service Providers

We engage trusted third-party companies to perform services on our behalf, including payment processing, data analytics, email delivery, hosting, and customer support. These providers have access only to the information necessary to perform their tasks and are obligated to protect it.

3.3 For Legal Reasons

We may disclose your information if required to do so by law, in response to a court order or subpoena, or to protect the rights, property, or safety of Tablos, our users, or the public.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and any choices you may have regarding your information.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

5. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information, including encryption in transit (TLS/SSL) and at rest. Payment information is processed by PCI-compliant payment providers and is never stored on our servers.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Data portability — receive your data in a structured format
• Withdraw consent at any time (where processing is based on consent)
• Opt out of promotional communications

To exercise any of these rights, please contact us at hello@tablos.app. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and assist in our marketing efforts. These include:

• Essential cookies: Required for the Service to function properly
• Analytics cookies: Help us understand how users interact with the Service
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

8. Third-Party Links

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

The Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us at hello@tablos.app.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy, including the use of standard contractual clauses or other approved transfer mechanisms.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or an in-app notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: